Guidelines

The ‘In Touch’ Service for Sepsis Survivors and Bereaved Relatives

The UK Sepsis Trust now provides an ‘In Touch’ service which enables adults who have been affected by sepsis to communicate on a one to one basis either by email or telephone. It is meant as part of our overall support system which includes our Sepsis Website, Forum and Facebook, one to one discussions with a member of our support team and our support groups. The ‘In Touch’ service is designed to help adult sepsis survivors during their rehabilitation phase and bereaved relatives of sepsis patients. It can be accessed by speaking to the girls in our office on 0845 606 6255 and asking to be referred to the support team.

Please read the guidelines and disclaimer below before using the service. If you have any queries, please ask a member of the UKST team in the office.

Guidelines for Using the ‘In Touch ’Service

  • This service is only to be used by individuals aged 18 years and over
  • The UK Sepsis Trust (UKST) will only introduce consenting adult sepsis survivors or bereaved relatives to another individual who has experienced a similar situation
  • These introductions will be made in ‘good faith’ that all the individuals concerned are of good character
  • The introduction will either be made via email or telephone, according to the preference of the individuals concerned
  • A database of volunteers for this service is kept by the UKST
  • A record of service users and who they are introduced to is also kept by the UKST
  • All such information kept by the UKST is covered by the Data Protection Act 1998.
  • Following the initial introduction of the two individuals by the UKST, any further contact is up to the individuals concerned
  • The UKST is not responsible for any other forms of contact eg. face to face meetings arranged by those concerned
  • Any inappropriate dialogue or behaviour by any individual concerned in this service should be reported immediately to a member of the UKST team in the office.
  • Any grossly inappropriate behaviour will be reported to the official authorities and appropriate action taken.

Disclaimer

Please note, neither the UK Sepsis Trust nor any individual contributor can accept responsibility for any loss, damage or injury (physical or psychological) incurred by or caused to others by an individual or group using this service, 25th March, 2015.