I am unhappy or have unanswered questions about the care I or my relative received from my doctor or the hospital, how do I go about raising concerns?
Sepsis can often occur very rapidly so it is often difficult to understand the information you have been given. If you or your relative has become critically ill very quickly you may feel like you haven’t been given enough information. Often people haven’t understood what’s happening or indeed what’s taken place and why it has happened. There are a number of avenues you can choose if you feel that this is the case.
In the first instance, you may want to raise your concerns with the medical staff informally and give them opportunity address your concerns and answer your questions. You can ask to meet with them, if you have lots of questions write them down you may forget them when you have the meeting. Once you have had this meeting you may feel fully satisfied with the care you or your relative has received or you may want to take your concerns further.
You are under no obligation to make a complaint informally before you make a formal complaint. However, if you believe something has gone wrong with the healthcare provided to you or a loved one, it is almost always best to discuss your concerns with the medical staff as soon as possible, especially if your main concern is to have something urgently put right.
Getting help with your complaint
The Patient Advice and Liaison Service (PALS) offer confidential advice, support and information on health-related matters. Every hospital will have a PALS officer you can talk to. You can contact them by phoning the hospital or through NHS Choices.
They provide a point of contact for patients, their families and their carer’s. 7 PALS provides help in many ways. Information about the NHS complaints procedure, including how to get independent help if you want to make a complaint and support groups outside the NHS. PALS also helps to improve the NHS by listening to your concerns and suggestions
The charity Action against Medical Accidents (AvMA) provides free specialist advice on making a complaint, inquests and other procedures when harm may have been caused. Specially trained advisers will help you consider the options available to you after suffering a medical accident and their website contains lots of useful information on how to make a complaint. Citizens Advice also provide useful guidance on how to proceed with a complaint.
You may consider taking legal action, we have in collaboration with carefully chosen companies compiled a list that we feel may help you decide on specific support or advice you may need at this difficult time.
Phone: 08000 23 22 33
Contact: Sarah Coles, Partner – email@example.com
Contact: Sarah Sharples, Associate – firstname.lastname@example.org
Phone: 03700 86 86 86
Phone: 0800 044 8488
Contact: Andrew Hannam – email@example.com, 0800 044 8488
Phone: +44(0)1905 744 823
Phone: 0116 254 5454
Phone: +44(0)1342 410242
Contact: Marisa Shek, Associate Director – firstname.lastname@example.org, +44(0)1342 410242
Contact: Ryan Lewis – email@example.com