UKST looking to recruit a Head of Education & Support

Sepsis is a life-threatening condition that affects 245,000 people in the UK every year. At least 48,000 of those people lose their lives to the condition, and 60,000 suffer life-changing after-effects. We believe that earlier diagnosis and treatment across the UK would save thousands more lives a year.

The UK Sepsis Trust was founded in 2012 by Dr Ron Daniels BEM, an NHS Consultant in Intensive Care:

“We seek to save lives from sepsis, and improve outcomes for survivors, by instigating political change, educating healthcare professionals, raising public awareness and providing support for those affected by this devastating condition. We will protect people by enabling the prevention of severe infection and the treatment of sepsis, whist helping to ensure antibiotics are used responsibly.”

This role will lead on all clinical aspects for UKST including managing our Education and Support teams. The individual must have a clinical background and be able to apply his/her clinical knowledge across all aspects of Education & Support.

Principal Duties & Responsibilities

Support

  • Lead growth to build capacity in delivery of Support via telephone & email to the general public
  • Manage and grow the Support Group network
  • Maintain, manage and review schedule and action log of all support materials
  • Understand and strategically apply understanding to deliver high quality support with maximum efficiency
  • Owner of all documentation in relation to Support working with Marketing and executive team to ensure consistent messaging and branding is used across the charity
  • Work with Founder & Executive Director Clinical to develop any de novo products and materials

Education

  • Lead on all aspects of Education
  • Provide clinical knowledge where required to support the origination and updating of education material
  • Maintain, manage and review schedule and action log of all education materials
  • Manage the Education Coordinator & Education and Support Administrator on a daily basis
  • Understand and strategically apply understanding to deliver high quality education with maximum efficiency, including through the use of novel and multimedia strategies
  • Owner of all documentation in relation to Support working with the Marketing and Executive Board to ensure consistent messaging and branding is used across the charity
  • Work with Founder & Executive Director Clinical to develop any de novo products and materials
  • Identify and highlight any potential issues including clinical and reputational risks and liabilities to the SLT, Executives and Trustees Board

Leadership

  • Represent the Clinical teams on the SLT, as well as at Board Meetings, where appropriate
  • Develop and implement a strategy to merge Support and Education teams
  • Build a clinical review panel to review all output
  • Work with SLT to set high standards and maintain a positive, supportive, can-do culture
  • Ensure the effective working of their teams with other teams at UKST
  • Manage a high-performing and a highly motivated team, inspiring and supporting them to realise their potential and to deliver against their objectives and wider UKST targets, including share of voice in the media and engagement with digital audiences.
  • Set clear objectives with all direct reports and ensure strong support and supervision against clear deliverables. Carry out annual appraisals and mid-year reviews

Person Specification

Experience and skills

  • Clinical Training
  • Previous experience in a leadership/management role
  • Working with donors and general public
  • Operating in a not for profit organisation

Knowledge

  • Healthcare policies, objectives and practices
  • Government ways of working
  • Charity Commission guidelines
  • Workings of healthcare organisations
  • Public office budgeting and financing
  • Good standard of written English language
  • Competent working with the Microsoft office suite

Characteristics

  • Outstanding communication ability both written and oral
  • Confident and convincing speaker
  • Effective communication skills: able to speak sensitively to a wide
  • range of individuals (who may be in distress)
  • Experience of providing emotional support via the telephone or in person
  • Able to disseminate complex medical information and explain it in a user friendly manner
  • Remaining calm and self-confident in challenging situations; able to manage emotions when dealing with people in distress
  • Passionate about the cause
  • Driven to achieve objectives
  • Trustworthy with high level of integrity
  • Open and collaborative approach to duties and priorities
  • Excellent personal organisation
  • Accurate with good attention to detail
  • Strict adherence to confidentiality and code of conduct policies

If you are interested in joining the team, please email your CV and covering letter to Cheryl Deeley (HR@Sepsistrust.org)