Legal

Advice

If you or a loved one has become critically ill with sepsis very quickly, you may feel like you haven’t received enough information. Often people don’t understand what’s happening or why it has happened. If this is how you feel, there are several options to consider.  

Informal complaints 

Initially, it may be helpful to raise any concerns informally with the medical staff, giving them an opportunity to address the issues directly. If arranging a meeting, it’s a good idea to prepare a list of questions in advance. After this discussion, you may feel satisfied with the care provided, or you might decide to escalate your concerns. 

There is no requirement to make an informal complaint before lodging a formal one. However, if there are issues with the healthcare received, it is generally advisable to address them with the medical staff as soon as possible, particularly if the goal is to resolve the issue promptly.  

Help with complaints 

The Patient Advice and Liaison Service (PALS) provides confidential advice, support, and information on health-related matters. Every hospital has a PALS officer available for consultation – you can contact them by calling the hospital or through NHS Choices. 

PALS serves as a valuable point of contact for patients, their families, and carers. They offer comprehensive assistance, including details on the NHS complaints procedure, guidance on seeking independent help for complaints, and referrals to support groups outside the NHS.  

Additionally, PALS plays a crucial role in enhancing NHS services by listening to concerns and suggestions and feeding this feedback back into the system. 

UK Sepsis Trust Support

Legal advice 

If you are considering legal action, we have a panel of carefully selected solicitors ready to provide the specific support and advice you may need.   

Details of our legal partners are provided below, above the FAQs they have compiled.

Our Legal Partners

Contact: Sarah Coles (Partner)
sarah.coles@irwinmitchell.com or
Lucy Macklin (Medical Negligence Specialist)
Lucy.Macklin@IrwinMitchell.com

Phone: 08000 23 22 33

Contact: Paul Sankey
paul.sankey@enablelaw.com ; Caroline Frean,
caroline.frean@enablelaw.com

Phone: 0800 044 8488

Contact: Nicola Stanwix, Charities and Partnerships Team Leader, nicolastanwix@fs.co.uk

Phone: 01704 503126

Contact: Rankeshwar Batta, rankeshwar.batta@anthonycollins.com
Ann Houghton, Partner,
Ann.houghton@anthonycollins.com

Phone: 0121 212 7476

Legal advice FAQs 

Is there a difference between things going wrong and negligence?

Yes. Medical outcomes are not always good. Care is only negligent if it falls below a reasonable standard. What is reasonable depends on who is treating you. For instance, different standards are expected of GPs, A&E doctors and general physicians. All should have access to and follow the sepsis screening tools though.

How do I know whether care was reasonable?

Speak to one of the specialist solicitors on our legal panel. They have experience in working out what sort of things may be negligent. If they can assist with a claim, they will probably consult a medical expert

If there was negligence, will a claim succeed?

If your solicitor can prove that your care was negligent, it will still be necessary to show that the negligence caused harm. This means demonstrating what the outcome would have been had you been correctly managed and comparing it with the actual outcome. This can be complex. Again, your solicitor will probably need to obtain medical expert evidence.

I have been seriously injured. How can a claim really help me?

The aim of compensation is to put you in the position you would have been in but for the negligence. A claim cannot restore your health. But it may help overcome some of the restrictions you face because of your condition. For instance, it may be possible to make good your lost earnings, fund private medical treatment, pay for care and assistance at home and improve or provide you with more suitable accommodation. For people who have suffered amputation, it may fund top-of-the-range prosthetics which are not available on the NHS.

Is it wrong to claim against the NHS?

We all recognise that the NHS has limited funds. However, a decent society ensures that people harmed by negligence have the right to be compensated to make good their loss. The NHS earmarks a sum of money every year to meet claims. So claims do not harm patient care. We all need to learn from mistakes and bringing a claim helps focus attention on them. Our solicitors try where possible to help ensure that lessons are learned and changes can be implemented so that the same does not happen to others. That is one of the reasons they work closely with the UK Sepsis Trust.  

Does it cost a lot to bring a claim? Can I afford it?

Most claims are funded under conditional fee agreements (sometimes called ‘no win no fee’ agreements). These normally mean that you do not have to fund your claim as it progresses and if the claim fails, you pay nothing. This means that there is no risk. If the claim succeeds you make a contribution to costs from your compensation. Most solicitors cap that contribution to ensure that you retain most of any compensation awarded.  

Would I have to go through a trial?

Very few claims go to trial. Many are settled without the need to issue court proceedings. Even when it’s necessary to issue proceedings, most are eventually settled by negotiation.

Can I settle a claim by mediation?

Claims against NHS Trusts (who are responsible for hospitals) are backed by NHS Resolution. NHS Resolution is often willing to try to resolve contested claims by mediation. Even if mediation is not used, there are other ways to resolve disputes by negotiation.

What is the time limit to bring a claim?

A claim must be brought within 3 years of the negligent event taking place. In some circumstances the 3 year period runs from a later date when you discover that an action may have caused loss. However, the law here is complex. Bringing a claim also involves a lot of preparation by your solicitors. If you think you may have a claim, we strongly advise you to consult one of our panel solicitors sooner rather than later.

I don’t know if I have a claim: Would I be wasting your time if I phoned you?

No. Please phone one of our panel solicitors. They will be happy to help and offer support and advice. 

John’s Story

Watch John share his first-hand experience of working with a law firm on a successful claim.

GET SUPPORT

Whether you’ve just left hospital, are caring for someone who has experienced the condition or have tragically been bereaved by sepsis, we know how much life can change. 

Our Support Nurses can provide confidential support and information to help you navigate the complexities of life after sepsis. 

UK Sepsis Trust Support
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