Calls are free from landlines and mobile phones within the UK and do not appear on itemised bills. Support nurse availability is normally Monday to Friday between the hours of 9.30am and 4.30pm (please note, we are closed on bank holidays).
Complete an online form to let us know a convenient day and time to receive a call from a support nurse. Support nurse availability is normally Monday to Friday between the hours of 9.30am and 4.30pm (please note, we are closed on bank holidays).
Whether you’re having problems with your recovery, trying to support a loved one after they leave hospital, have suffered a bereavement, or would simply like to learn more about sepsis, you can contact us by phone or email. Our professional, experienced team is ready to offer information and support. If we are unable to take your call, please leave us a message and we will aim to return your call or respond to your email request as soon as possible, and within 24 hours.
We feel it’s our duty to step up to the plate during the COVID-19 pandemic – not only because patients who have recently survived sepsis can be more vulnerable to its effects, but also because COVID-19 can cause sepsis in some patients. Therefore, we have made the positive and crucial decision to extend our support services to anyone who has been affected by COVID-19.
We will, of course, continue to support people who have been affected by sepsis.
Support nurse availability is normally Monday to Friday between the hours of 9.30am and 4.30pm. Please be aware that calls or emails made out of these times will not be screened by the support nurses.
If you’re concerned that you or someone else is unwell or may have sepsis. Please call NHS 111. Or if urgent medical attention is required call 999.
Provide clear information about sepsis and critical illness
Confidentiality is a fundamental element of the support service. It is an expression of respect for the people who contact the service and of their right to privacy. It assures people that the Sepsis Trust Helpline is a safe place to express concerns freely. Maintaining confidentiality means respecting the trust that people place in the service if they share personal details and information about their situation or experience. Details may be shared between Support Nurses when necessary for practical reasons or reasons of staff support and this is done with respect. No personal information about people who contact the Sepsis Trust support service is given, or otherwise made available, to anyone outside the Sepsis Trust, unless the enquirer has specifically agreed or requested to participate in publicity or other activities relating to their condition or circumstances.
Each member of staff is responsible for maintaining the confidentiality of information entrusted to them by working within GDPR guidelines. If a member of staff is unsure about what action they should take regarding confidential information in a particular situation, they should discuss this with the lead nurse, or their deputy in their absence.