Get Support

HOW TO GET IN TOUCH WITH THE SUPPORT TEAM

CALL OUR FREEPHONE HELPLINE 0808 800 0029

Calls are free from landlines and mobile phones within the UK and do not appear on itemised bills. Support nurse availability is normally Monday to Friday between the hours of 9.30am and 4.30pm (please note, we are closed on bank holidays).

Whether you’re having problems with your recovery, trying to support a loved one after they leave hospital, have suffered a bereavement, or would simply like to learn more about sepsis, you can contact us by phone or email. Our professional, experienced team is ready to offer information and support. If we are unable to take your call, please leave us a message and we will aim to return your call or respond to your email request as soon as possible, and within 24 hours.

We feel it’s our duty to step up to the plate during the COVID-19 pandemic – not only because patients who have recently survived sepsis can be more vulnerable to its effects, but also because COVID-19 can cause sepsis in some patients. Therefore, we have made the positive and crucial decision to extend our support services to anyone who has been affected by COVID-19.

We will, of course, continue to support people who have been affected by sepsis.

Support nurse availability is normally Monday to Friday between the hours of 9.30am and 4.30pm.  Please be aware that calls or emails made out of these times will not be screened by the support nurses.

If you’re concerned that you or someone else is unwell or may have sepsis. (Double space) Please call NHS 111. Or if urgent medical attention is required call 999.

What we do and do not do

What is the sepsis support helpline? Open
  • Our helpline is a free confidential service providing support to anyone affected by sepsis and critical illness following COVID-19
  • Trained nurses with knowledge and experience of sepsis, critical illness recovery and Critical Care staff the helpline. The first person you speak to will not be medically trained, but someone who is will get back to you within two workings days
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What we do Open

Provide clear information about sepsis and critical illness

  • Help understand sepsis and critical illness recovery and suggest options that may help with some of the problems you may be experiencing
  • Signpost to other appropriate services that can offer advice and support
  • Listen empathetically to your story and help you understand what you may have experienced
  • Provide information on how to raise concerns about care or treatment
  • If you have lost someone from sepsis or COVID-19, we can help you understand what may have happened to your loved one and provide the opportunity to ask questions
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What we do not do Open
  • Provide advice specific to any individual, either general, pharmaceutical or medical
  • Make referrals on behalf of enquirers
  • Seek to replace or undermine the relationship between you and your healthcare professional
  • Offer treatment, diagnosis or tests
  • Provide financial assistance
  • Become directly involved in individual complaints or concerns
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