People can be affected by sepsis in many ways. You or someone close to you may have had sepsis, or you may have lost a loved one. Whatever your circumstances, the UK Sepsis Trust support team is here to help you.

Whether you’re struggling with grief, having problems with your recovery or trying to support a loved one after they leave hospital, you can contact us by email or phone. Our trained sepsis support nurses are ready to offer support and advice.

Calls are free from landlines and mobiles within the UK and don’t appear on itemised bills.

Our helpline is open 24/7. The first person you speak to may not be a nurse.  


What we do and do not do

What is the sepsis support helpline? Open
  • Our helpline is a free confidential service providing support to anyone affected by sepsis.
  • Trained nurses with knowledge and experience of sepsis, sepsis recovery and critical care staff the helpline. The first person you speak to may not be a trained nurse but one will get back to you within two workings days.
What we do Open
  • Provide clear information about sepsis
  • Help understand sepsis recovery and suggest options that may help with some of the problems you may be experiencing.
  • Signpost to other appropriate services that can offer advice and support
  • Listen empathetically to your story and help you understand what you may have experienced
  • Provide information on how to raise concerns about care or treatment.
  • If you have lost someone from sepsis, we can help you understand what may have happened to your loved one and provide the opportunity to ask questions.
What we do not do Open
  • Provide advice specific to any individual, either general, pharmaceutical or medical.
  • Make referrals on behalf of enquirers.
  • Seek to replace or undermine the relationship between you and your healthcare professional.
  • Offer treatment, diagnosis or tests.
  • Provide financial assistance
  • Become directly involved in individual complaints or concerns